Customer satisfaction survey: Department of Student Accommodation

Dear Resident,

Please take a few minutes of your time to provide us with feedback about the services and accommodation we offer. The questions below will help us to find out how best to meet your needs and to optimise our services.

If you would like to notify us of anything individually, please use our contact form.

Thank you for your assistance!

Your Studentenwerk Osnabrück
Department of Student Accommodation

EN-Studentisches-Wohnen-Online-Umfrage
 
I am assessing the following housing complex
 
Day you moved in: (DD.MM.YYYY)
 
Type of residence
 
Advisory services
I consider this ...
important
unimportant
I am ...
satisfied
dissatisfied

Telephone
In person
Advisor´s competence
Advisor´s friendliness
Opening hours

 
Handling of formalities and moving in
I consider this ...
important
unimportant
I am ...
satisfied
dissatisfied

Viewing of the room
Explanation of formalities
Handing over of keys
Caretaker´s competence
Caretaker´s friendliness

 
Room/apartment
I consider this ...
important
unimportant
I am ...
satisfied
dissatisfied

Size of room
Facilities and comfort
Internet
Repair of any defects

 
Common facilities in residential units
I consider this ...
important
unimportant
I am ...
satisfied
dissatisfied

Kitchen: furnishings/furniture
Kitchen: technical appliances
Sanitary areas: facilities

 
Housing complex in general
I consider this ...
important
unimportant
I am ...
satisfied
dissatisfied

External appearance
Location
Accessibility from the university
Connection to public transport
Parking spaces
Cleanliness
Safety/security

 
Will you recommend us to your friends?
 
Are you happy with the value for money?
 
Is there anything else you´d like to tell us, regardless of whether it is praise or criticism?
The data you have provided will only be used to assess how satisfied customers are with the services provided by Studentenwerk Osnabrück’s Department of Student Accommodation.

Thank you for taking the trouble to take part in the survey!

Your Studentenwerk Osnabrück
Department of Student Accommodation

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