FAQ CampusCard / UniCard

It’s easy to use the CampusCard/UniCard. However, sometimes there are problems. Here are a few answers to frequently asked questions.

Who can help me?

At Osnabrück University:

Info-Point at StudiOS – Student Service Center
Phone: +49 541 9697777 (Info Line)
Email: studios@uni-osnabrueck.de
Address: Neuer Graben 27
49074 Osnabrück
Opening hours: Monday to Thursday 09.00 am – 4.00 pm
Freitag 09.00 am – 2.00 pm

At Osnabrück University of Applied Sciences:

ServiceDesk
Phone: +49 541 9697100
Email: servicedesk@hs-osnabrueck.de
Address: Building AF (Foyer)
Albrechtstraße 30
49076 Osnabrück
Opening hours: Monday to Thursday 08.00 am – 5.00 pm
Friday 08.00 am – 3.00 pm

At the University of Vechta:

Info Point at University of Vechta (reception desk at the main entrance)
Phone: +49 4441 150
Email: info@uni-vechta.de
Address: Driverstraße 22
49377 Vechta
Opening hours: Monday to Friday 09.00 am – 12.00 pm

My card doesn’t work. What should I do?

Please go to the info point where your card was issued. They can also tell you the 17-digit number of your defective card, if necessary.

Any remaining credit on defective or invalid cards will be reimbursed at the card holder's request, if the amount can be determined. Any amount of money left on the card must be claimed within five years after the card was last used. We regret that any balance remaining on the card after five years cannot be paid out anymore.

I’ve lost my card. What should I do?

If you’re unable to find your card, have it blocked immediately.

To do this, go to the info point where your card was issued. They can also tell you the 17-digit number of the card you have lost.

Any remaining credit on lost cards will be reimbursed at the card holder's request, if the amount can be determined.

Please note that the credit on your card can only be blocked once you’ve reported the loss of the card. All transactions made until then will be deducted from your credit.

How can I extend or update the validity of my chip card?

CampusCards can be extended at any validation point.

How can I check my credit balance?

The credit on your card can be displayed at any of the cash points and top-up machines.

I no longer need my CampusCard. How can I get my credit back?

Please go to a till at one of the cafeterias to have credit returned. Ideally, not when it’s very busy. Any amount of money left on the card must be claimed within five years after the card was last used. We regret that any balance remaining on the card after five years cannot be paid out anymore.

What should I do if I’m in the queue at the till and have forgotten my card or have no credit left?

Ask someone in the queue behind you if you can pay for your food using their card, and refund them in cash.

Error 403: What should I do?

Your card’s validity has expired. You may still use the chip card in the dining halls and cafeterias, but will have to pay the visitor’s price.

Note: You can update the validity date of your card at the HEIs’ validation points.

Error 217: What should I do?

Your card is defective.

Please contact the info point that issued your card. Any remaining credit on defective or invalid cards will be reimbursed at the card holder’s request, if the amount can be determined.

Error 448: What should I do?

This message appears when your card was removed prematurely from the reader during an earlier payment transaction and the outstanding amount was not deducted. In this case, your card has been temporarily blocked.

Go back to the photocopier or till where you removed the card prematurely and repeat the payment transaction. Your card will then be reactivated automatically.

What data does Osnabrück Student Services store?

Each card has its own serial number, which is stored in our system every time a transaction is made. Additional data stored concerns whether you are a student, staff member, pupil or guest, and which institution you’re from (Osnabrück Student Services, Osnabrück University of Applied Sciences, Osnabrück University or another institution).

Osnabrück Student Services has no access to personal information (such as your name, address or student registration number).